Terms and conditions- Sales conditions

This purchase is governed by the below standard sales conditions for consumer purchases of goods over the Internet.

1. The Agreement

The agreement consists of the terms of sale, information provided in the ordering solution/online store and any separately agreed terms. The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between seller and buyer.

2. The parties

Seller: Company information Company name: KISS DEKOR. Organization number: 926566970. Visiting address: Sigurd Jarls Vei 20, 3174 Revetal. Telephone: 932 68 936. Email: kissdekor@outlook.com

Buyer: Buyer is the consumer who makes the order, and is further referred to as the buyer.

3. Price

All prices include VAT. The total cost of the purchase will appear before the final order and include all expenses associated with the purchase such as shipping, packaging etc. You can also pick up your order at KISS DEKOR. This is free and can be collected by appointment on 932 68 936 all days.

Reservations are made for price changes and price errors on products.

Note that the offer is valid while stocks last and within the time frames that are informed about in our marketing. Reservations are made for errors in stock. If we are missing any of the items you have ordered, I will contact you if I have an alternative, otherwise I will credit the item(s) I can deliver and send the rest of the order.

4. Conclusion of agreement

The agreement is binding for both parties when the buyer has sent his order to the seller.

The agreement is nevertheless not binding if there has been a writing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

5. The payment

At KISS DEKOR you can choose between four safe payment methods.

Card payment - if you use a credit or debit card for payment, the purchase amount is deducted from the card on the same day as the order is placed.

Vipps - you can also pay with Vipps in the online store. Follow the instructions in the box.

The seller can demand payment for the item from the time it is sent from the seller to buyers

If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

Buyers under the age of 18 cannot pay with a subsequent invoice.

6. Delivery

When ordering, you automatically accept KISS DEKOR's order confirmation and conditions. Everyone should receive an order confirmation soon after the purchase has been completed. Check it up so that you are sure that you have completed your order

It happens that the order confirmation can end up in the spam/trash folder. Should you not receive anything, call me on tel.: 932 68 936 or send an e-mail to: kissdekor@outlook.com

All orders are sent with Helthjem or Posten. If you would like an alternative shipping method, contact me at kissdekor@outlook.com to make a further arrangement. All orders are charged NOK 99 within Norway, as long as it is not stated on the website about free shipping, which is as of today, June 2023. Unfortunately, KISS DEKOR does not ship to Svalbard or abroad.

Error or damage on delivery - If you have received the wrong goods, please contact us as soon as possible.


If the product is damaged on delivery, this must be reported to us immediately at customer service at kissdekor@outlook.com. We want pictures and a description of what happened

Delivery has taken place when the buyer, or his representative, has taken over the goods.

If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise separately agreed mellom partene.

The post You will receive a message as soon as the product is on its way to you. If the package is not collected within 14 days, it will be returned to us. KISS DEKOR reserves the right to charge a fee if a consignment is not collected. Failing to pick up a package is not the same as making use of the right of cancellation. If you wish to make use of the right of withdrawal, we ask you to collect the package and then return it to us. If you make use of this right, you will only have to pay return shipping to us. See the point "exchange and return".

Fee rate: shipments are charged NOK 500. The fee covers the post office's return shipping costs as well as KISS DEKOR's costs of processing the return.

Pick up at the warehouse: Your order can be picked up at the warehouse in Tønsberg-Revetal. The address is Sigurd Jarls Vei 20, 3174 Revetal. The orders can be collected all weekdays by appointment on the phone: 932 68 936

7. The risk of the goods

Risikoen for varen går over på kjøper når han, eller hans representant, har fått varene levert i tråd med punkt 6.

8. Right of withdrawal

Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.

The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cancellation period starts to run:

  • When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
  • If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
  • If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information on terms, deadlines and procedures for using the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the goods in a proper way to determine the nature, characteristics and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

When it comes to the right of withdrawal for digital material, this is very limited. KISS DEKOR does not offer a right of withdrawal on digital products. By approving the purchase and user terms and conditions in relation to purchases on the website, customers approve this..

9.Delay and non-delivery - the buyer's rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and /or demand compensation from the seller.

In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.


The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.


If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.

If the thing is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10.Defects in the goods - the buyer's rights and deadline for complaints

If there is a shortage of the goods, the buyer must inform the seller of the shortage within a reasonable time. The buyer has always complained in sufficient time if the complaint is made within 2 months of the product's defect being discovered.

The buyer can advertise the item no later than two years after the item was purchased. If it is intended that the product or parts of it should last significantly longer than two years, the complaint deadline will be five years.

If the defect is not due to the buyer, the buyer can, in accordance with the Consumer Purchases Act, choose to withhold the purchase price, choose rectification or redelivery, demand a discount on the product's price, cancel the purchase or demand compensation from the seller.

If the buyer wishes to make a complaint, this should be sent in writing to the seller.

Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

Price reduction

The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.

Cancellation of purchase

If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

11. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations according to the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. The seller will also be able, depending on the circumstances, to demand interest for late payment, debt collection fees and a reasonable fee for uncollected goods.

Selger kan fastholde kjøpet og kreve at kjøperen betaler kjøpesummen. Er varen ikke levert, taper selgeren sin rett dersom han venter urimelig lenge med å fremme kravet.

Cancellation of purchase
The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

Interest in case of late payment/collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer, who may then be held liable for fees in accordance with the Debt Collection Act.

Fee for uncollected, non-prepaid goods
If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

12. Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claim in the event of delay or defects according to points 9 and 10.

13. Personal data

The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.

14. Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone 23 400 500 or www.forbrukerradet.no.

Errors can occur on the website and KISS DEKOR reserves the right to cancel an order if the reason is the wrong price or oversold goods.

Anyone who has something on their mind, questions, praise or criticism is most welcome to contact: kissdekor@outlook.com or call tel. +47 932 68 936