If the item is faulty or missing, the item can be returned. Only original faults are covered by the right of complaint. The right to complain does not, for example, cover faults that are the result of direct sunlight over a long period of time on the products.

After you have received the products, we recommend that you check as soon as possible whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transport, or whether the products are otherwise faulty or missing.

If the products are faulty or missing, you can, depending on the circumstances, demand rectification of the fault, redelivery, price reduction, compensation or cancellation of the purchase. The seller can demand to repair the item if it is impossible to obtain a new one, for example if the item is no longer produced, or if it entails an unreasonable cost.


If the product is damaged on delivery, this must be reported to us immediately at customer service at kissdekor(a) We want pictures and a description of what happened

For reasons of evidence, we recommend that the complaint be sent to us in writing.

Advertise an item purchased in the online store:

In case of complaint assessments, we examine what is wrong with the product, and give feedback on whether there is a basis for a complaint or not. In some cases, we have to send the product to the supplier for them to examine the product.

  • Attach a picture showing the error.
  • State which product applies and what is wrong with the product.
  • Enter the order number that appears in the email in connection with the purchase.
  • Send a request to